Terms & Conditions

  1. All orders are only accepted on the understanding that the customer has read, understood and agree to these terms & conditions fully.
  2. These Terms & Conditions may change at any time.
  3. We only supply to Trade Customers. 
  4. All prices eclude VAT. 
  5. All proforma orders must be paid within 5 working days of receipt of proforma invoice.  After this, unpaid orders will be cancelled. 
  6. All orders containing products with (LT) in the title of the product are placed on the understanding that there is a Lead Time to some products in the order and the order will be dispatched in line with the Lead Times as displayed in the ‘delivery information’ page. 
  7. All products containing (LT) in the title are non cancellable and non returnable. 
  8. All products containing (LT) in the title are sold subject to availability.  We do not guarantee that we can supply these products and if there is an availability problem from the manufacturer, a refund will be issued upon dispatch of your order or upon us being advised by the manufacturer that the product is not available.  
  9. Goods remain the property of Bertram Retail Ltd until paid for in full.
  10. The goods shall remain the property of Bertram Retail Ltd, but the risk therein and all liability to third parties shall pass to the purchaser upon delivery.
  11. Bertram Retail Ltd shall be entitled to recover goods if payment for the goods or any other debt due to the seller in respect of supplies of goods is overdue for payment.
  12. Unpaid accounts will be pursued through the courts.
  13. All prices are subject to VAT and are subject to change without notice.
  14. Claims for shortages and breakages/damages must be made in writing within three working days of receipt of goods. No claims will be authorised after this. 
  15. The customer will not be entitled to withhold payment of any monies due to Bertram Retail Ltd, in respect of any claims. These will be dealt with separately. 
  16. All images are for illustrative purposes only.  Packaging and formulas may vary to the picture depending on the manufacturer supply. 
  17. We do not accept returns for manufacturers updated packaging or formulas.  If a customer requires a specific packaging or formula, it is upon the customer to check first which paackaging/formula Bertram Retail Ltd has in stock. 
  18. All products and offers are subject to stock availability.
  19. Prices shown are in UK Pound Sterling.
  20. RRPs shown are for guidance only. It is at the retailer’s discretion to set their own retail price and margin.